Privacy Policy

Last updated: April 28, 2026

This Privacy Policy explains how Phone Fix Pro (“we,” “us,” or “our”) collects, uses, and protects information when you visit connecticutphonerepair.com or contact us about phone repair services. We are a mobile phone repair service based in Newington, Connecticut, serving Hartford County and surrounding areas. We do not operate a walk-in store; all services are scheduled by appointment for pickup, delivery, or on-site visits.

1. Information We Collect

We only collect information that you choose to provide or that is automatically collected when you use our website:

• Information you provide. When you call, text, or message us, we collect the information you share with us — typically your name, phone number, the address where the device should be picked up or delivered, the make and model of your device, and a description of the issue.
• Automatically collected information. When you visit our website, our analytics tools may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.
• Cookies and similar technologies. Our website uses cookies and similar tracking technologies to operate the site, measure traffic, and improve performance. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for repair services.
• Schedule, perform, and deliver phone repair services at your chosen location.
• Communicate with you about your repair, including pickup and delivery times.
• Operate, maintain, and improve our website.
• Comply with legal obligations and enforce our rights.

We do not sell your personal information. We do not use your information for advertising profiling, and we do not share your information with third parties except as described in this policy.

3. SMS / Text Message Communications

When you text our number (860-213-1322) or provide your phone number to schedule service, you consent to receive SMS text messages from us related to your repair, such as quotes, scheduling, pickup confirmations, and delivery updates. Message and data rates may apply. You can opt out at any time by replying “STOP” or by asking us to remove your number. We do not send marketing or promotional text messages, and we do not share your phone number with third parties for marketing purposes.

4. Third-Party Services

Our website uses a small number of third-party services to function and to help us understand how visitors use the site:

• Google Analytics & Google Tag Manager — to measure website traffic and usage. Google may set cookies and collect anonymized usage data. See Google's Privacy Policy.
• Google Maps — to embed a map of our service area. Google may collect usage data when the map is loaded.
• Google Ads — we may use Google Ads to advertise our services. Conversion measurement may record that you contacted us after clicking an ad. No personal contact details are shared back to Google.
• Google Fonts — to load the typefaces used on the site.

5. How We Share Information

We share personal information only in limited situations:

• With service providers that help us operate our website (analytics, hosting).
• When required by law, court order, or to protect our legal rights.
• With your consent, when you ask us to share your information for a specific purpose.

We do not sell or rent your personal information to anyone.

6. Data Retention

We keep customer contact and repair information only as long as needed to provide the service, resolve warranty issues, and meet legal or accounting requirements. You may request that we delete your information at any time.

7. Data Security

We take reasonable steps to protect the information you share with us. No method of transmission over the internet or electronic storage is 100% secure, but we use industry-standard practices to safeguard customer information.

8. Your Choices & Rights

You can:

• Ask us what information we have about you.
• Ask us to correct or delete your information.
• Opt out of SMS messages by replying “STOP” or asking us to remove your number.
• Disable cookies through your browser settings.
• Use browser add-ons such as the Google Analytics Opt-out Browser Add-on to opt out of analytics tracking.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes. Continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Phone Fix Pro
• Newington, Connecticut (mobile service · no walk-in store)
• Phone & SMS: 860-213-1322
• Website: connecticutphonerepair.com